At Velora Garments, we want you to love what you buy. If you are not completely satisfied, our return and refund policy is outlined below.
Returns
You may request a return within 7 days of receiving your order. To be eligible, items must be unused, unworn, unwashed, and returned with original tags and packaging intact.
Non-Returnable Items
Innerwear, socks, and items marked as final sale cannot be returned for hygiene reasons.
How to Request a Return
Email us at support@veloragarments.store with your order number and reason for return. Our team will guide you through the process.
Refunds
Once your returned item is received and inspected, we will notify you of the approval of your refund. Approved refunds are processed to your original payment method within 5-7 business days.
Exchanges
If you need a different size or colour, we are happy to arrange an exchange subject to availability.
Damaged or Wrong Items
If you receive a defective or incorrect item, contact us within 48 hours of delivery and we will arrange a free replacement or full refund.
Contact Us
Velora Garments Private Limited
Email: support@veloragarments.store
Address: F-79, First Floor, Express Zone Mall, A Wing, Western Express Highway, Oberoi Garden City (Near Patel Vanika), Mumbai Suburban, Mumbai, Maharashtra – 400063
GSTIN: 27AALCV9644D1ZW
Last updated: 7 June 2026